No Ducks In The Attic Seminar
The boot camp that teaches the fundamentals needed to develop quality technicians.
This innovative class will catapult both new and experienced technicians and helpers into a fresh understanding of what they do and why. Proper evacuation and charging techniques are taught everywhere, but most techs are never trained on the underlying principles that come before that.
Our industry assumes, for example, that technicians know how to pipe a condensate line or how to keep a return from being too noisy. In fact, because most don’t, you are often required to redo that work and repair the damage at your expense. Experience tells us that a lack of training equals call-backs, and call-backs are profit killers. You know that these mistakes cost you tens of thousands of dollars each year!
This program will help you reduce callbacks
Whether you run a large HVAC company or work by yourself, you can dramatically reduce installation problems and call-backs, and substantially increase your profit by giving your techs a solid foundation to build upon.
Consider also, how difficult it is to find and hire technicians these days. Properly training your new employees will not only solidify their skill base but will show them respect and consideration leading to better morale and longer retention. Just hiring a warm body to burn out and replace is no longer an option.
As a technician, the frustrations of being asked to complete a job without having been properly trained on how to execute it can be enormous. They don’t want to admit that they’re unsure, but then are embarrassed when questioned about a mistake. Their self-confidence takes another hit, and soon after, so does their enthusiasm for advancing in their career.
Increase technician skill and morale
In this two day intensely focused seminar, the goal is not to create experts in all the subjects we cover, but rather to expose them to the processes that are so important. We want them to learn that there is a reason for everything that they do and that this is not a guessing game. Subjects like:
Finally, one of the most important topics we cover is why it all costs so much. Are you tired of your employees saying that your prices are too high, or thinking that 80% of the revenue ends up in your pocket? Of course, you know that’s not true, but that’s what many of them think. Owners often find contempt building within their organization due to these misconceptions simply because their employees don’t understand where the money really goes.
That’s why we finish our program with a wide-ranging, interactive discussion to help them understand the expense and complexity of running a modern service company. We use real life examples of what is included in overhead, then review what billable hours are, why they matter, and why it is so important to finish on time without having to go back. We also discuss how simply adding on something like a media filter to a furnace replacement could literally double the net profit of the job. Most owners find this discussion tremendously helpful to the financial well-being of their company.
Bring pricing confidence to your company
Without a solid foundation you’re expecting your technicians to be proficient at tasks they were never trained to do. Instead, give them and your company the skills needed to succeed and prosper like never before!
Rich Schuster, teaching HVAC basics